Meet Our Staff
Sales
Donnie Holcomb
Internet Sales Manager
Nick Makrakis
Sales Consultant
David Ortiz
Lexus Delivery & Technology Specialist
Joshua Keough
Sales Consultant
Brian Cobb
Sales Consultant
David Gardner
Sales Consultant
Eric Fuller
Sales Consultant - Internet Sales Manager
Joseph Finley
Sales Consultant - Internet Sales Manager
Mike Driskill
Sales Consultant
Alex Delgado
Sales Consultant
Eddie Washington
Sales Consultant
Needham Shotwell
Sales Consultant
Ashley Nguyen
Sales Consultant
Larry Kidd
Sales Consultant - Internet Sales Manager
Bobby Bosley
Sales Consultant
Mark Green
Sales Consultant
Doug Tosh
Sales Consultant
Tim Karmout
General Sales Manager
Hector Villanueva
Sales Consultant
Jason Yeomans
Sales Consultant
Jared Postma
Sales Consultant - Internet Sales Manager
Don Ansley
Sales Consultant
Don Holifield
Sales Consultant
Barry Bartel
Sales Consultant
Randy Covert
Sales Consultant
Cristian Craioveanu
Pre-Owned Sales Manager
Melissa O'Connell
Technology and Outreach Director
Steve Brandon
Sales Consultant
Rex Bomar
Sales Consultant - Internet Sales Manager
Nick Christianson
Sales Manager
Randall Blackwell
Sales Consultant
Chase Fisher
Sales Consultant
Lance Williams
Sales Manager
David Perry
Sales Manager
Tyler Stephens
Pre-Owned Sales Manager
Erica Pollino
Sales Consultant
Juan Fuentes
Sales Consultant
John Hankins
Sales Consultant
John Hovenden
Sales Consultant
Wes White
Sales Manager
Anthony Hoang
Sales Consultant
Danh Nguyen
Delivery Specialist
David Trice
General Manager
Bret Aldridge
President
Herb Mills
Sales Consultant
Chase Mock
Sales Consultant
Finance
Brent Penn
Financial Services Manager
Caleb Vario
Financial Services Manager
James Vu
Financial Services Manager
Hamilton Dawes
Financial Services Manager
Marcus Atkins
Financial Services Manager
Doug Gilmer
Finance Director
Celina Dominguez
Finance Assistant
Service
Ava Pierce
Lexus Technology Specialist
Aniekan Edem
Service Advisor
Caleb Robinson
Service Advisor
Kyle Galindo
Service Advisor
Dorothy Sausley
Service Drive Manager
Agustin Soto
Service Advisor
Kelly Galindo
Service Advisor
Janice Martin
Service Cashier
Chanel Montgomery
Service Advisor
Rabi Najjarin
Service Advisor
Lee Newall
Service Reception
Rob Ochoa
Service Manager
Chris Sanchez
Service Cashier
Pete Suarez
Service Cashier
Todd Sylvester
Service/Parts Director
Carl Zuromski
Tire Specialist
Administration
Ariana Wile
Greeter
Victoria DeHoyos
Sales Admin Assistant
Ana Deleon
Sales Admin Assistant
Raya Eli
Human Resource Manager
Donielle Gary
Accounting
Lupe Guzman
Human Resource Consultant
Camille Johnson
Social Media and Event Specialist
Raquel Kelly
Talent Acquisition Manager
Michelle Matheson
Operations Manager
Teri Nelson
Customer Relations Manager
Parts
Mike Crowe
Parts Specialist
Augusto "Guto" Filipe
Parts Manager
Gregory Granitz
Parts Specialist
Colin Haight
Parts Specialist
Mario Haro
Parts Specialist
Armando Morales
Parts Specialist
Ramon Rodriguez
Parts Assistant Manager
Anthony Trujillo
Warehouse Supervisor
Collision_center
Sean Dutkiewicz
Estimator
Silvia Fernandez
Admin Assistant
Felipe Lozano
Estimator
Frank Ramos
Collision Center Manager
Fanessa Shorten
Admin Assistant
Chad Smith
Estimator
Russell Sowell
Collision Center Assistant Manager
Johnnie Torres
Estimator
Steven White
Master Certified Collision Center Estimator
Donnie Holcomb
Internet Sales Manager
Nov 07, 2019
This is my second Lexus
This is my second Lexus, where both times I walked in, and three hours later drove out in a new car. Neither time was I planning on buying a car that day. I’ve owned every luxury band of car; Mercedes, BMW, Jaguar, and Range Rover. My first Lexus 200 NX, was my favorite! I recently replaced it with The UX, and I’ve yet to really drive any distance, I love the sporty style of the exterior. I also am delighted with the changes made to the on board navigation and dashboard. The service has been excellent, and usually very quickly in and out. I recommend would and do tell my friends about my experience with Lexus.
Sep 13, 2019
Easy to deal with and great people
The new facilities are very nice. Every person we worked with was very nice and new their jobs and the products. Good job overall by the entire group.
Sep 10, 2019
So far, so good 👍
First time buyer at this dealership and I have been thoroughly impressed with the leap in customer service from previous dealerships I have endured. I did my research ahead of time and the car on hand was not exactly what I had in mind, but the sales consultant I worked with, Donnie Holcomb, was very knowledgeable; he made very sound, logical explanations on the strengths the car and it did not take me too long to reconsider. He did a very thorough job addressing my initial resistance and made sure the deal was as stress free as possible. I walked away very pleased and legitimately stunned at how smooth it all went. As for the car: so far, so good. In many ways, it feels like my first real adult car... in that the buttons are not blanks and actually correspond to some functionality. And boy, is there is functionality out the wazzoo. My background is in IT, so I thought I'd have a pretty good handle, but I am ever grateful for getting assigned a technology specialist to go over some highlights. The tech specialist, Ava Pierce, did a fine job going over the basics. I am very grateful for the smooth experience so far. One good indicator of how a dealership treats their customers is by spending a little time in the service waiting lounge. On my first visit here, after completing the deal, I sat in the waiting lounge for a little while and noticed people actually seemed happy to be there: smiling and chatty. It was unexpected, but in a good way. I'm very thrilled to experience this level of customer attention. Thank you, Donnie and team
Jul 30, 2019
Purchased a new car to lease -
Worked with the same sales person for my second purchase Donnie Holcomb - 10 out of 10 on meeting my needs The car we discussed was prepped and ready to go when we got there!
Jul 19, 2019
Painless
Donnie Holcomb & Marcus did a great job . Both very professional and friendly. They had the right answers for all my questions. The process was painless. I would recommend both of these guys to any of our friends looking for a new vehicle. OJ Bobek
Jul 09, 2019
Impressive
Donny Holcomb was very customer oriented, honest, friendly and professional. David Ortiz really knows technology. Very patient, soothing and kind voice. Caleb -professional, friendly,knowledgeable.
Jul 01, 2019
Purchasing a new NX 300
Our sales person was Donnie Holcomb and closing agent was Marcus Atkins. Both were very professional and made the new car purchase experience enjoyable rather than something to dread. Brian Cobb was great with the technology review. Great job by the North Houston Lexus team.
Jun 11, 2019
awesome
out salesperson Donnie was great. he gave us the best deal in town. he made us feel like family and I would recommend him to anyone. everyone were courteous and friendly.
May 31, 2019
A Great Overall Experience
From the time we walked into the building we were treated very well. The staff is welcoming, not pushy, and they worked with us on our pace. We’ve never been big car buyers before due to the sales staff being so anxious to get a sale, but this time it was different. We will shop here again
May 11, 2019
Easy Peasy
Donnie and Brent made the process very easy and simple. In and out in less than 90 minutes. Car was ready to pick up 2 days later and drives perfect.
May 10, 2019
Purchase of Lexus GX 460
I stopped into Northside Lexus last Saturday afternoon to look at the SUVs. I was met by Donnie Holcomb who introduced himself and asked if he could help me. I told him that I was interested in the Lexus GX 460. He was very helpful and knowledgeable about the vehicles and assisted me in choosing my new Lexus GX 460. He then introduced me to Caleb in the finance department . Caleb helped with information related to the best finance option and made the process very easy. The purchase process was completed with Brian Cobb introducing me to my new Lexus and walking me through how to operate the car.
May 07, 2019
Best vehicle purchase process ever!
Donnie Holcomb - a true professional. Donnie's knowledge of the Lexus brand and various models is extensive and detailed. I was treated respectfully and with kindness. He is such a great representative of Lexus and Northside. Donnie was very personable and tireless. Honestly, because of his abilities, knowledge and expertise, the purchase process was virtually painless. He is most definitely an asset to Northside Lexus and should be commended.
Mar 30, 2019
Above and Beyond!
Donnie and Ashley are amazing! What a wonderful car buying experience. Great deal on my RX 350! Help/service above and beyond my expectations. Thanks!
Mar 28, 2019
Donnie Holcomb gave us great & quick service
Negotiated great price. Had all paperwork ready when we arrived. Was out the door in 45 minutes. Would definitely by from again and deal with Donnie
Mar 20, 2019
Ultimate dealer experience
Northside Lexus was very professional and helpful. The sales staff were very polite and worked with our needs and timeline. After purchase, they scheduled a convenient time to go over the features for my new Lexus. We felt that they took the time to spoil us even before we agreed to purchase.
Mar 09, 2019
Purchase of used vehicle
I had purchased new cars from the dealership, but never a new car. I know one of the managers there very well and he referred me to Donnie Holcombe who walked me through the whole process of finding the right vehicle and then the purchase process. As always, the process was very easy and quick, and I got the vehicle I wanted and was able to work the trade for me previous vehicle.
Mar 07, 2019
Lexus Review
What an awsome experience we had purchasing our 2019 Lexus ES 350. Both Donnie Holcomb, our Sales Representative and James Vu, our Finance Representative, were great to work with. They made our purchase process an effortless and enjoyable experience. Erica also gave a thorough run through of the technology. This was our second purchase from the Northside Lexus Dealership. What a great experience!
Mar 06, 2019
Very professional
Just felt like good old,down to earth southern hospitality....I felt like I got exactly what wanted I from....with a lot help along the way!!!
Mar 05, 2019
Stress-free experience
Donnie Holcomb is an efficient, no-tricks sales consultant who made the car-buying process easy, the way it should be. Thanks also to Brent in finance who got me a low rate with no pressure to buy addons.
Mar 03, 2019
Great First Impression!
As a first time buyer from a dealership, I was worried about predatory tactics being used against me. Those worries were quickly dispeled, though, because not only was the service provided honestly, but was also very receptive to questioning, friendly, and welcoming. I even got such a great deal, I spent less than half of what was expexted. Keep doing a fantastic job, guys!
Feb 27, 2019
Professional and smooth
From the moment I stepped into Northside Lexus I received all their attention, the entire process was very quick and smooth and they did their best to give me a deal that worked for me.
Feb 27, 2019
Buying used vehicles
I’m dealing with this dealer they are very respectful and responsible. Also, they respond immediately to their customer and easy to make deals with them.
Feb 27, 2019
Always awesome!
This is my second purchase from Northside Lexus within a year! Donnie was fantastic finding me the perfect car. Everybody there rocks! I'm already thinking about another purchase.
Feb 26, 2019
Purchase of a pre-owned certified car
Informative, friendly, courteous. Answered all questions we brought forward. Went through all the perks of the vehicle. After purchasing, he assisted in hooking up a mobile device to the car and went through several other perks on the vehicle. Made sure if we had any other problems or questions to call him.
Feb 21, 2019
I always leave with the car I want from this dealership.
Donnie Holcomb always works a deal for me. He will do anything and try everything to get me in the car I want. I have purchased 4 cars from this dealership already.
Feb 17, 2019
Best car buying experience ever
This was the best car buying experience I have ever had. Everyone was friendly, helpful with no pushing or overselling. Shout outs to Donnie and Hamilton for making the transaction relaxed and seamless.
Feb 15, 2019
Excellent Service
I spoke with Donnie Holcomb over the phone to discuss a truck they had for sale. The next day I arrived the truck was out front ready to go, I waited for Donnie less than a minute, I test drove the vehicle, it was exactly as Donnie described. Donnie had most the paper work done before I arrived, so I was at the dealership less than 30 minutes, and I was on my way home with my new truck..
Feb 07, 2019
Purchase
Donnie was awesome, I flew into Houston that morning Donnie picked me up from the airport and within a hour I was in and out headed home
Feb 03, 2019
Great car for great price
Donnie was so good to work with. Found me exactly what I wanted, quickly and best of all stayed within my budget. I would highly recommend him.
Jan 26, 2019
Best Car buying experience ever!
Donnie exceeded my expectations in the efficiency and the overall quality of the car that I selected. I will recommend Donnie and Northside Lexus to anyone looking for a new car.
Jan 25, 2019
Great experience at Northside!!
Your salesman, Donnie Holcomb, was outstanding. He explained everything about the car to me. He was polite, patient and knowledgeable. He was also responsive to my requests that came about after the purchase.
Jan 22, 2019
Great experience
Donnie Holcomb was my sales person and he made it effortless to get my Lexus. I drove in from Canyon Lake, TX and I was on my way in one hour. From trade in to finance it was a seemless process. I highly recommend this organization.
Jan 17, 2019
Sales
The sales experience was great and without pressure. Donnie represented the dealership and the Lexus brand with the highest knowledge and integrity. I will plan to use Northside in the future for service and purchase needs.
Jan 16, 2019
The best salesman ever,very honest and trustworthy
This has been the best car experience we have ever had Donnie Holcomb was our salesmen he was honest trustworthy and he took the time to explain everything to us, I recommend him to anyone looking to buy a car, the best experience ever. Thanks Donnie Holcomb.
Jan 13, 2019
Great
Larry and Donnie were great As Always this is why we always come back to Northlside Lexus to buy all of our car and suvs
Jan 10, 2019
Excellence
Responsive without pressure, professional in every aspect of the car business. This was the seventh car I purchased from Northside Lexus. Never disappointed with any process.
Jan 10, 2019
BMW M5
While working with Donnie, I found the entire process very efficient and the highest level of customer service was provided. I look forward to working with Donnie again.
Dec 31, 2018
Great sales and service!
In the market for a used car, I'm always leery of any car salesman. I found the used car I was looking for at Northside Lexus online and began talking with Larry Kidd on the phone and Donnie Holcombe in person. There was no pressure whatsoever, which I loved. Both are true gentlemen with integrity and made the car buying process as easy as possible. I would highly recommend coming to Northside Lexus to purchase a car.
Dec 29, 2018
Great preowned department.
The car business has really cleaned up over the past ten years. Even knowing that, Donnie Holcomb and Randy Covert exceeded all expectations. Top quality, honest guys. I recommend this store for any purchase. It’s unique. They really treat you with respect. Thanks!
Dec 26, 2018
Excellent customer service
Northside Lexus in Houston provides exceptional and timely customer service and makes car buying as painless as possible. Thank you, Donnie Holcomb, for your terrific service.
Dec 22, 2018
Used car purchase
Great dealearship Hadn't purchased a vehicle in 14 years. Northside made the experience quick and painless. Will definitely visit this dealership again and recommend to friends and family.
Dec 20, 2018
Excellent customer service
Donnie treated me with the best customer service, that I have ever had while purchasing a car. Very straight forward, no hidden agenda or fees no price games.
Dec 19, 2018
Excellent value and customer service!
From the moment I spoke with Donnie our sales agent, he was accommodating and easy to talk to and get in touch with. I was an out of state buyer so I had to rely on Donnie for any car stats, pictures, etc He was always available and willing to FaceTime, send videos, etc He even picked my husband up from the airport and brought him to the dealership so my husband to complete the transaction and drive our beautiful BMW X3 home. Thank you again for going above and beyond for us!
Dec 19, 2018
Professional, warm and friendly staff!
Donnie Holcomb’s went above and beyond in helping secure a great vehicle for my family. Would recommend this dealership and Donnie to anyone that asks! Outstanding professionalism and service!
Dec 18, 2018
Fast, polite and welcoming
Donny was extremely polite welcoming and warm he made sure all our needs were met and kept us well-informed of our purchase. I highly recommend Donny and also Northside Lexus for any future needs you’re looking for!
Dec 17, 2018
Great experience
Donnie made the transaction incredibly easy, everything went smoothly, the car was exactly what I wanted I’m done you made sure it was in tiptop condition for me to drive all the way back to Kentucky
Dec 13, 2018
Amazing
We had a great experience when we visited Northside Lexus. Everyone was friendly and helpful. Donnie was able to find us a car on the first visit. We would recommend this dealership to our friends and family.
Dec 11, 2018
Donnie Holcomb was excellent.
Donnie Holcomb was excellent. He educated and did excellent selling me my first lexus. I will recommend him and this dealership to friends and family. Thanks
Dec 08, 2018
Quick easy transaction
Quick easy transaction. No pressure, just an easy negotiation. Northside basically used the trade in prices i gave them net of the tax saving and i went with it. Donnie was very nice and i did not get to take advantage of the full customer service because i did not have much time. I look forward to getting back and having someone walk me through the dashboard technology.
Dec 06, 2018
Great experience!
Donnie was a huge help in buying my first ever car. He made the process extremely easy and was straightforward about everything. I would recommend him to all friends and family
Dec 06, 2018
Donnie Holcomb was the best! He truly help us out.
The Northside Lexus dealership and employees were beautiful, clean, friendly, helpful. They made our car buying experience super easy. Definitely will tell our friends our family to come here.
Dec 01, 2018
Excellent service, yet again!
We had such an amazing experience purchasing one vehicle, we came back to get another! Walked in after work on a Friday and didn’t even have to wait long to drive out with my new-to-me ride, ready to start the weekend! There was happy staff and customers every where you looked.
Nov 26, 2018
Great Experience
Bought a new GX from Donnie and Joe over the weekend. Great service and overall experience as always. Will definitely return for the next one.
Nov 19, 2018
Donny is the best
The whole team from sales to finance is the best! Couldn’t be happier with my experience. Top notch! The only dealership I shall use from here on out. Donny is the best salesman I have ever encountered.
Nov 15, 2018
Great experience
Awesome job fast easy and great service this car is my Dream and I’m so happy and pleased with this purchase beautiful great warranty
Nov 12, 2018
Great friendly service
Donnie was welcoming and well informed on inventory details from the moment I walked in the door. He gained my trust right away, and was accommodating to everything I was unsure about. He was knowledgeable during every part of the sale from vehicle info, to the loan process, and put me at ease till I drove off the lot with my purchased truck. I would definitely recommend and repurchase with Donnie and Northside Lexus after my experience. l
Nov 09, 2018
Donnie is awesome!!
I have bought three used cars from Donnie H., and he has always done me well. Great service and great people at Lexus. If you get to know him, you will know he looks out for his customers!
Nov 09, 2018
Great costumer service
when i submit the information about the truck he responded to me very quick and explained to me everything about the truck and the price
Nov 09, 2018
Certified Lexus Purchase
I recently purchased a certified Lexus from Donnie at Northside Lexus. The transaction took less than 40 minutes. Fast, fair and personable is how I would describe my experience. I would purchase from Donnie again.
Nov 07, 2018
Purchase of a pre-owned vehicle
Donnie was professional and made the experience smooth. He made us feel right at home. Doug got us through finance very quickly. I would and have recommended others go to North Side Lexus.
Nov 06, 2018
Northside Lexus is a dishonest dealer
When you buy an 80,000 LC500 you expect honesty. Car was sold to me without disclosing a damaged front bumper on the under side of the car. Repair is over 1,000 and the car only has 4500 miles so it will devalue the car as well
Oct 30, 2018
Our New Truck
Donnie took great care of us. He got us an amazing deal, and everyone was great to work with! We left feeling as though we had been treated right!
Oct 24, 2018
Great experience
Donnie was really patient and determine to make the deal happen. I greatly appreciate his effort to make the deal work. He also worked efficiently on making the sell fast. Also not to mention Donnie and Ashly where very knowladable and nice.
Oct 18, 2018
Easy transaction and I got what I wanted.
I have been wanting to get a newer car for the last year but dreaded the process especially as a new widow who had always relied on my husband’s help. Northside Lexus went above and beyond to dismiss all of my fears. I got the car I wanted and the extended warranty at the price I wanted and was treated royally the entire time.
Oct 09, 2018
New car sales
Donnie Holcomb and the team at Northside Lexus are a great group of people to work with. They ensure the customer is 100% satisfied and work diligently to get you the best deal available from the start without a lot of back and forth negotiating.
Oct 09, 2018
Hassle free
Donny was an excellent salesperson. I would purchase from him again. There was some negotiation regarding price but it was as efficient as possible. We found what we were looking for in a vehicle and sales experience.
Oct 08, 2018
Excellent customer service
I bought the car with in 10 minutes with Ronnie Holcomb , he's very easy to deal with, highly recommended this salesman . Again thank you Ronnie
Oct 06, 2018
Very helpful. Donnie was great
Donnie was very accommodating and friendly. He helped us get to the price we wanted on an Audi with low mileage with no hassle. Would greatly recommend 10/10.
Oct 04, 2018
Great experience
Donnie made the sale as easy and smooth as possible. No need to go back and forth. Simple and pleasant experience. Definitely recommend to all!
Oct 04, 2018
Used Vehicle purchase
Donnie was very knowledgeable and patient with my experience at Northside Lexus. Definitely recommend and look forward to future car purchases thru Donnie Holcomb. Thank you, Donnie!
Sep 29, 2018
Excellent experience
North side Lexus did an outstanding job. Quick, professional, reasonable, and courteous. I highly recommend that folks consider shopping at Northside Lexus and working with Donnie!
Sep 21, 2018
Smooth process, friendly staff, quick & pain-free
Everything from the initial contact to walking out the door with the keys to my new vehicle was enjoyable!! I found the car I wanted online, and had an agreed upon sales price before even setting foot in the dealership! Once I arrived at the dealership the quick response from Donnie, in used cars, was exactly what I was looking for. I have bought several vehicles in the past, and this was easily the best experience! I was in and out of there in about an hour. Brent, in financing, had all the paperwork ready to go, so I only had to wait for about 10 minutes before going to the back and sign all the documents.
Sep 20, 2018
My go to place for vehicles
I have enjoyed a relationship with Northside Lexus since 2012. Service has always been excellent. Friendly and no pressure sales. Looking forward to driving my new 2019 ES hybrid.
Sep 18, 2018
This is my 7th Lexus purchase from Northside.
Highly recommend my Salesperson, Donnie Holcomb, and my Finance Person, Brent Penn. Hands on transaction. Both my husband and I drive an RX 350. Love them.
Sep 17, 2018
Donnie Holcomb our sales guy Is absolutely awesome!
All the Northside Lexus staff are friendly and so accommodating. They make you feel like VIP. We have purchased 2 Lexus vehicles from our sales guy, Donnie Holcomb and it has been the best and easiest vehicle purchases we have ever experienced. Donnie & the finance department made things super quick & easy for us and treated us like a real friends. I love my new RX 350 and I’m so glad Donnie help me yet again to find exactly what I wanted & needed. Thanks Donnie & everyone at Northside Lexus! Y’all rock!!
Sep 17, 2018
Great experience Start to Finish!
Donnie was great from our first text, to our phone calls, and finally in person when we closed the deal. He was fair, honest and professional throughout every step of the process. Hamilton was professional and very efficient in the Finance department and worked us through a thorough process cleanly and with customer focus. Lastly, everyone I interacted with at the dealership from the front desk to Ms. Nguyen helping out on the plates, we were treated exceptionally well and felt like a valued customer. Thank you!
Sep 12, 2018
Lease of 2018 Lexus RX 350.
The experience was great and Donny Holcomb was respectful and professional. We Leased a Lexus 2018 RX 350 and are so far satisfied with it.
Sep 10, 2018
Great Experience
Donnie was very helpful and attentive to helping me get what I wanted, absolutely love the car I went home with and will definitely be back in the future. After going to about 5-6 other dealerships this was by far the smoothest experience.
Sep 10, 2018
great experience
2nd vehicle we've purchased from Northside and very positive both times.top rate dealer that tries to find you the best fit for your situation. I would recommend and will buy from them again!
Sep 04, 2018
Business with Donnie
Donnie has made our buying experience very enjoyable. He wasn’t excessively pushy as some other salesmen at some locations. He was very attentive, he listened to us and was very kind. He also showed us the bar where we had some refreshing drinks and delicious cookies. I would definitely come back in the future.
Sep 04, 2018
Awesome experience!!
From the moment we met Donnie he was observant and listened to our needs and worked to find the exact vehicle that worked for us! Zero pressure to buy... just wanted to make sure we had what we were looking for. Thanks to have Donnie as our salesman and Nothside Lexus as our dealer!
Sep 03, 2018
Quick and easy car buying experience
I’ve dreaded buying a car for a while now but after my experience at Northside, I’m not sure why I waited. The sales experience was easy and painless. Donnie was very patient with me which is very appreciated when buying an investment! Once I purchased my vehicle, David was very helpful with the new technology training. He spent as much time as I needed to understand all of the new features on my car.
Sep 02, 2018
Great experience
It is always a wonderful experience working with Donnie. He is friendly, considerate and make the car buying process painless. I will always contact him when I am in the market for a vehicle.
Aug 20, 2018
Great Service for my online sale
Donnie Holcomb was wonderful with helping me find a new car for my husband. He didn’t pressure us and was patient. The process was seamless and I would recommend Donnie to everyone. Thank you so much.
Aug 16, 2018
excellent
Quick and easy! Donnie, was aware that I wanted a Lexus, with tow capability and took care of my needs. Stress free purchase and environment.
Aug 16, 2018
Donnie and financing gave me superior customer service.
I highly recommend your dealership. Donnie was the best salesman we’ve ever had. Thank you for your professionalism and courtesy. I appreciate everything you have done.
Aug 07, 2018
Great time to buy Lexus
From our arrival, the process was professional and friendly. Donnie was knowledgeable and not a pressure salesman. He took time to answer our questions and worked with us to find the right price for our new car.
Aug 01, 2018
Quick and easy
They were able to accommodate my unpredictable schedule and made the entire process quick and painless. Had my car ready and waiting. Very happy with my purchase.
Jul 30, 2018
Great experience
Very excellent service! We were in and out the door with a new car in less than a half hour as promised by my salesman Donnie Holcomb!
Jul 29, 2018
Great experience from Northside Lexus
Excellent customer service from Donnie Holcombe!! Made it a pleasure buying my Lexus. Would recommend him and Northside to anyone looking for a Lexus or luxury brand.
Jul 27, 2018
Great experience!
Donnie made the process of buying my first Lexus smooth, pleasant and painless! I am very happy with my car buying experience and would highly recommend this location to anyone who is in the market for a new Lexus. I’m a very satisfied customer! Thank you, Donnie and Northside Lexus!
Jul 26, 2018
Feels like family
We never knew car buying could be so amazingly pleasant. We hadn't really decided if we were going to purchase or lease or not do anything at all. Donnie Holcomb was patient, courteous, knowledgeable, and Trustworthy. Thanks to Donnie and Northside Lexus, We left that evening in our brand new car feeling like family! I just wish we could give more than 5 stars!!!
Jul 25, 2018
Easiest Car Buying Experience EVER !
Donnie found the exact car we needed for this particular situation and it was well under budget. So I drove down from DFW to Houston to purchase it. I did so with confidence because I've already purchased several vehicles through Donnie, and each transaction went perfectly smooth and every vehicle has been priced very fairly. In short, there's no run around, no bait/switch, no misrepresentation, and no hard pressure sales tactics. When we arrived the inspection revealed the car to be EXACTLY if not better than described and as it was shown in pictures. Our paperwork was ready, and the process to complete the transaction took only minutes, and we were back on the road home quickly. If you want a great deal, plus an honest dependable sales professional to work with, look no further. I'll continue to use Donnie Holcomb and Northside Lexus as my first choice when buying vehicles here in the future.
Jul 24, 2018
Donnie was absolutely great! Great service and Price!
Donnie was very helpful in getting me the exact car I was looking for at a great price! I will tell all my friends and family to see Donnie for all their vehicle needs.
Jul 21, 2018
Quick & Easy
Our car buying process was the easiest we’ve ever experienced. Ashley and Donnie were wonderful to work with. They were able to get us exactly what we wanted and made the whole process quick and easy! So happy to work with an amazing non pushy sales team.
Jul 20, 2018
Amazing customer service
Donnie was very easy to work with and got me the best possible deal on my Lexus! I would highly recommend him to anyone lookin for easy service and a great deal. Thanks Donnie!
Jul 19, 2018
"Great Sales Staff"
Thank you Donnie, for all your help, Had shopped around, glad I stopped in here, dealer was well stocked & Donnie was a breeze to work with. Thanks again, Love the car!
Jul 18, 2018
First Class
My experience was nothing more than "First Class." Donny met me at the front door and had the car I was looking at right out front. He was informative going through all of the features on the car and we took it out for a test drive. The whole process was painless and comfortable. The finance manager was very polite and informative as well. After my purchase, Donny wanted to make sure I understood all of the features of my car and went through them once again. I would most definitely recommend Northside Lexus to everyone. Thank you, Donnie! -Carol West
Jul 17, 2018
Excellent!
My visit to Northside Lexus was excellent! Donnie was our salesmen, we arrived and did a test drive on the vehicle we found online, did the paperwork and were out of there in about an hour! Best experience I have ever had at a dealership! Thanks Northside Lexus and thanks Donnie!
Jul 15, 2018
Donnie is amazing!
He found the perfect vehicle for me. I would recommend him to everybody! Everybody at the dealership was super friendly. The coffee selection was tasty!
Jul 11, 2018
Awesome
I have purchased several cars from Donnie and he is always very professional and easy to work with. Always recommend Donnie to friends and family!!
Jul 10, 2018
Great Service
I’ve bought multiple Lexus vehicles from Donnie over the past few years. I always get exceptional service and deals. I recommend all my friends and family to Donnie and Northside Lexus.
Jul 10, 2018
Awesome!
Very easy and hasslefree car buying experience. Found my Dodge truck online called Donnie and worked everything out over the phone came in and signed papers and was on my way. I will be back when I’m ready for another vehicle. Jesse H.
Jun 24, 2018
Fantastic car buying experience
Ashely, Donnie and the entire team at Northside Lexus were phenomenal. Very professional and time efficient. We are very pleased with the vehicle we bought and highly recommend Northside Lexus!
Jun 20, 2018
Straight talk and prompt attention.
Great experience from the initial inquiry and email to the test drive to the financing. Good people who know what they are doing. Would work with Ashley Nguyen and the rest again in a heartbeat.
Nick Makrakis
Sales Consultant
Nov 13, 2019
Wonderful!
This was my first experience in buying a car by myself and I was delighted with everyone I came in contact with. They were very courteous, helpful, informative and awesome!
Oct 29, 2019
Exemplary
Nicholas is an outstanding gentleman . This is the 2nd time I have bought a car from him at your dealership. He is a great asset. Brent in Finance was equally very courteous. Regards
Oct 15, 2019
Most Relaxing New Car Purchasing Experience Ever
We were treated very well and felt no hard sell pressure at all. All staff were great to work with and we are very satisfied with the vehicle
Oct 02, 2019
Great experience
Everyone at this dealership was awesome. Answered all my questions, were all very attentive to my needs and helped keep my schedule. I even received a follow up call.
Sep 17, 2019
Great dealership excellent service
Nick Makrakis did a fantastic job, he was well informed and super helpful!! Will definitely recommend others to this dealership and to Nick Makrakis thank you!
Aug 30, 2019
Northside Lexus Experience
Nick Makrakis and David Trice made the car buying experience easy and stress free. I will recommend Northside Lexus and will look to purchase another car here in the future
Aug 28, 2019
AMAZING IN EVERY WAY!!!
We purchased a brand new 2019 RX, our 3rd RX in the last 13 years. Our experience was amazing Because of our salesman Nick Makrakis and GSM Tim Karmout, both are so kind and genuine and full of knowledge!!! They both made our experience so easy and exciting!!
Aug 08, 2019
Purchase of my lease vehicle
Nick was fine but he tended to forget information they I requested and the time I told him I would be at the dealership. I asked him rates for the purchase in advance but I never received a call. Meeting with the Finance man, James was interesting. I researched rates prior to the visit and dis not feel that the offered rate of 5.9% was correct. His response was that is what all banks offered but you can refinance the loan in the future. I signed and will plan on this in the future. If I told this rate prior I would have considered other financing options. My mistake since past dealing with the dealership also went well.
Aug 02, 2019
The best! Professional, efficient, friendly
Great all around experience. The operation is like a well-oiled machine. Both new car purchase and service departments are outstanding. Best dealership I’ve ever used and I’ve been purchasing, repairing and maintaining cars for 40 years.
Aug 01, 2019
Wonderful experience
I never thought buying a new car could be so easy. Nick Makrakis made the deal care free. I will definitely be back to see him when the time comes for a new car!
Jul 26, 2019
A GREAT experience
Nick and Marcus performed excellently in the purchase of our new vehicle. They were very knowledgeable, courteous, patient and kind. I would definitely recommend anyone to purchase from this dealership. If I have to do it all over again, I wouldn’t change a thing..
Jul 16, 2019
I love working with Northside Lexus
I have had nothing but good experiences with everyone I've dealt with at Northside Lexus, from the parts department, service department, salesmen, finance department and reception personnel. It has taken the stress out of dealing with any car issues I have had. I would particularly recommend Rabi Najjarin in the service department and Nick Makrakis in sales.
Jul 12, 2019
2019 Lexus Experience
Northside Lexus staff took great strides in ensuring that the vehicle we selected fit our needs. Nick went above and beyond to make sure we were happy with with the car once it was ready for pick-up as we pin stripping added. In addition, David O., Delivery Specialist, went through all of the technology to ensure we knew how to operate it to the best of our ability prior to leaving the dealership. Overall, our experience was great and we would highly recommend Nick as a sales representative and David when anyone goes to Northside Lexus.
Jul 01, 2019
Very impressed and happy customers!
After waiting 11 years to buy another new car, we were very nervous and anxious when we entered Northside Lexus. Nick Makrakis made us feel comfortable and reassured us about our decision to buy the Lexus RX350. We were very impressed with everyone that helped us while we were there, and feel like we could call with any questions or problems we might have in the future.
Jun 01, 2019
Excellent
Nick and Hamilton were very professional, efficient, and provide the quality service! Thank you! This Lexus always provides the best customer service. Nick is my favorite.
May 23, 2019
Great people to work with
Nick was a great sales person who answered all my questions and was very knowledgeable. He was there for me from the start to finish.
May 16, 2019
excellent experience at Northside Lexus
Nick at Northside Lexus was very pleasant to work with. Fast and simple. took time to test drive several models. never felt rushed nor pressured to purchase any vehicle. Once I signed the go ahead on the exact care I wanted, the process was very fast. I think the fastest purchase transaction I have experienced so far.
Apr 27, 2019
New car purchase
Friendly, detailed and easy sales process. Left no unanswered questions and went over ever aspect of the vehicle that we were purchasing to include the finance.
Apr 26, 2019
Continued excellence
This is my 3rd purchase from Northside Lexus and I couldn’t be happier. The attention given to details and what I was looking for goes far beyond the ordinary dealerships. Northside Lexus IS about building relationships with their customers.
Apr 13, 2019
Great Experience
We had a great experience with our purchase. Nick located the vehicle we wanted and had it delivered to their location the next day. The entire buying process went smoothly and I love my new LX.
Apr 04, 2019
knowledgeable, friendly, efficient.
Staff was friendly, knowledgeable, and a pleasure to deal with. From the sales team, to the finance department, to the "trainer" who patiently went through all the features of my new car with me the overall experience was a delight. Highly recommend.
Mar 29, 2019
They did everything they could to make the deal PERFECT!
We worked with Nick to get the exact right car for us. The car was delivered in perfect shape and was everything they promised, when promised! They made it a positively memorable experience!
Mar 29, 2019
Customer Value
Great buying experience and superb understanding of customer value by Nick Makrakis! Nick is very personable and had a good grasp of what I needed as a customer.
Mar 26, 2019
Overall Rating
Overall experience was satisfying. They were extremely helpful, courteous, and knowledgeable people. There was never any pressure to sign this or that. Everything was explained fully without that extra added pressure. I can recommend this place for a good deal and fair treatment.
Mar 22, 2019
Happy customer
I previously leased and was fully prepared to turn in my lease, however the finance department was able to work out a deal I could not refuse. I told him them, it looks like I will be a Lexus owner forever now.
Mar 21, 2019
Great Purchase Experience
We were looking at the new Lexus UX 200 crossover. Our sales consultant, Nick Makrakis, was very patient with us. Did not pressure us to purchase since we were going to look at another manufacturer. But, we asked to look at some numbers so we could make a good decision. We decided to stay with Lexus and purchase the car. The finance manager, James Vu, worked out agreeable terms. The dealership someone to our home today to take us to the dealership to pick up our new vehicle. They are already showing great service after the sale. Looking forward to a continued relationship with Northside Lexus.
Mar 15, 2019
Terrific New-Car Purchase Experience
Nick Makrakis is the best Sales Consultant we’ve ever encountered. He went the extra mile in every respect, from working through the “just right” set of features and options that would best serve us, to locating the perfect vehicle and getting it there overnight, to making our buying experience a pleasure. (An uncommon delight to say the least). Nick is fast and thorough. He’s a straight shooter who has earned our trust through TWO new-car purchases. He does Northside Lexus PROUD. Caleb Vario walked us through the financing process in a remarkable helpful way, without any sense of being “pushed”. He was quick and efficient. The paperless desk-surface technology for finalizing our purchase, trade-in and financing was impressive. Ava Nguyen took special care to work through ALL of our technical Q&As and bring us up to date with all of the new technological features. She stayed late to be sure that we knew everything we needed!
Mar 13, 2019
Excellent Experience
Not only did my wife got her dream car, customer service was 5 stars / 5 diamond ?????????? I worked in the hotel industry for 16 years, and I know EXCELLENT customer service when I see one. Nicholas Makrakis, our sales agent, went above and beyond to find us the best deal for my wife’s car. One time, after I lost Nick’s business card, I called the dealership and ask to be connected to my sales agent. I said, “I forgot his name but I know he’s from Greece”... she could have transferred me to another agent but instead she was very patient to find my Greek sales agent (sorry I forgot her name). The whole experience was excellent. Again, thank you very much Nicholas Makrakis, (thank you telephone operator), and thank you Northside Lexus.
Mar 11, 2019
Great no pressure salesman
Nick Makrakis did a great job. Also, David Ortiz, who explained how the tech gear works was excellent as well. This is the second car we've bought from Northside, and we've been happy with the experience.
Mar 02, 2019
Efficient!
Nick and the rest of the team were very effective and helped me with any questions that I had. I'd highly recommend them to anyone looking to buy or lease a Lexus.
Feb 20, 2019
Best Customer Service
I've been a customer of Northside's service department since 2011. Yesterday, I purchased a new vehicle. It was actually a pleasant experience. Nick Makrakis is awesome!!
Feb 18, 2019
LC 500 Purchase
we were mislead from the very beginning, we actually were trading in two cars and were told to be there at 9 A.M. to sign paperwork. i doubled checked twice with our salesmen that the deal was finished and that there were no questions or issues with finance, he assured me that we would have no issues. My wife and I drove both cars across town only to be told that finance had not even started on the deal. this is terrible business practice and this is not how i would treat a customer buying a 100,000 dollar car.
Feb 16, 2019
Customer Service At It's Best!
This our second time leasing from Northside Lexus. Like the first time, it was a pleasant experience dealing with Nick, our salesman. Throughout our lease, it is always easy to have our vehicle serviced in their service department. We would recommend this dealership to anyone, and everyone!
Feb 02, 2019
Thanks to Nick
Nick Makrakis. Very professional and accommodating He showed us just what we were looking for right away. Really liked him. Knows how to show the product too.
Jan 31, 2019
Professional and pleasant
No hassle, very smooth, professional. Treated very nicely and made the buying experience very pleasant and easy. All questions were answered with no hesitation. All the gentlemen I came in contact with were very helpful.
Jan 31, 2019
Excellent
We dealt with Nick for the purchase and with Marcus on the finance. Both were excellent and very patient with us in our purchase. I would highly recommend both of these gentlemen.
Jan 29, 2019
Great salesmand and specialist
My salesperson was Nick M and my delivery person was David Ortiz, both of them were Awesome, Nick answered every questions I had as well as David. David was very detailed in explaining just about every detail in the SUV. Nick worked with me and did a awesome job.
Jan 28, 2019
Excellent Customer Servce
Nick was extremely helpful and very knowledgable about the vehicle. He made everything so easy. He had excellent customer service skills. I felt compelled to hug him when we left, that's how happy I was with his service.
Jan 24, 2019
Northside Lexus is Awesome!!!
I had a great experience at Northside Lexus from the beginning until the end. Dave Perry and Nick Makrakis are great salesman! Nick was very patient with me while I was making my decision on my new vehicle. If I decide to upgrade my vehicle in a few years, I will come back to Northside Lexus! They’re the best!!!
Jan 22, 2019
Nick Makrakis is the best!
the folks here make car buying a very pleasant experience. Nick Makrakis is a fine gentleman and set on giving his customers the best value and exceptional service.
Jan 18, 2019
The purchase of my NX300 2019
The purchased of my NX300 experience was great and without any pressure. Nick is a great Sales consultant for the dealership and the Lexus brand with the high experience on the field.
Jan 17, 2019
Very satisfied return customer
I've purchased or leased at least 5 cars from Northside Lexus over 20 years and am never disappointed with anyone I interact with at the dealership. The sales process is low pressure but effective. Nick Makrakis listens well to what the customer wants and makes sure he meets all your needs. My trade in was "made ready" to turn in and my new car was ready to drive off the lot within an hour of my choosing it. From my past experience, service calls are always efficient and well executed. I love my new NX300 and was happy to see a smaller SUV in the lineup. I'll be back for another one when my lease is up!!
Jan 08, 2019
Awesome car buying experience
This is the best no hassle car buying experience we had. We had 3 kids with us at the time. Nick knows his client’s need & that helps expedited the sale well. After we agreed on the price, the financial office lowered the price even more because our credit score was excellent. We appreciate their honesty.
Jan 01, 2019
Northside Lexus and Nick Makrakis
We had a wonderful experience with Northside and Nick. Nick was upfront, honest and extremely polite and profssional. Nick made all the right suggestions. We felt he understood our exact needs. We had skipped lunch before we went...as we were waiting on financing, NIck brought sandwiches and chips...truly a delightful experience. Highly, highly recommend.
Jan 01, 2019
Professional employees and great service
This is our sixth Lexus RX 350. Love this car and all of its safety features. Everyone treated us with respect and were very kind to our 5 year old granddaughter who was with us during the deal making and the financial meeting. Everyone is very professional and will definitely return for the next buy.
Dec 30, 2018
new car ourchase
Nick was super friendly and courteous ; very responsive before and during the sale , and he still is as I have left some items in my trade-in vehicle . Very pleased with Nick
Dec 22, 2018
New Car Purchase
The purchase process was fast and efficient. The dealer moved the car that we were interested in to the dealership prior to us making any commitment. It had just arrived for our scheduled appointment.
Dec 21, 2018
Great experience
My wife and I enjoyed dealing with Northside Lexus in the purchase of a new ES 350. By the way the ES 350 is an awesome car to drive. We've been dealing with Northside Lexus for many years now and the service and personal are outstanding.
Dec 18, 2018
Great Experience
The entire process was smooth and seamless. Nick Makrakis and the crew were amazing and I got a great deal!!! I drove from Austin since I received a much better deal at Northside. Nick was so great to work with. He did everything he could think of to make sure I had a pleasant sales experience and received the best deal possible. I highly recommend Northside and Nick!!
Dec 18, 2018
Nick the saleperson was awesome
My overall experience was excellent Nick was very professional and pleasant.accomodating. i promised to nick i will refer to all my friends. and relatives.
Dec 18, 2018
new car purchase
No buying hassle. Knew their vehicles Pleasant to work with Were available when I called with any questions Once I decided on vehicle, in and out in one hour
Dec 16, 2018
Dealer for Busy People
December is a busy month, and Northside Lexus provided fast, efficient service. They respected my time and accommodated my schedule. Everyone was positive, low-pressure, and made me feel special. This is my second car to purchase from the dealership (Nick Makrakis), and they never disappoint!
Dec 13, 2018
WONDERFUL EXPERIENCE
Nick Makrakis was our sales representative. He was awesome. Extremely knowledgeable of his product line and very personable. It was very apparent he was interested in making certain my husband and I were comfortable and satisfied with our purchase. This was the most pleasant car buying experience we have had! Due to Nick’s professionalism and knowledge it was easy for us to make a selection on my new Lexus. We met with Nick around 11:00 AM and drove out the new Lexus around 3 PM. We could not have asked for better service throughout the dealership. We will certainly be making recommendations to the dealership and to Nick Makrakis.
Dec 06, 2018
Nick Makrakis was the best salesman "ever"
This was our best car buying experience because we did not feel pressured into anything. Nick laid out the facts and allowed us to do the rest!
Dec 01, 2018
Great Sales,Great service,They look out for there customers
This is third time I have purchased a vehicle, During negotiations, they are friendly. And always listen to what the client is asking.But their service department is an awesome 10 plus
Nov 30, 2018
Fantastic experience
Thanks to Mr. Nick Makrakis, we had a fantastic shopping experience for our new car. We couldn't decide which model to buy at the beginning, so Nick spent time test drive all candidates with us, and explain the detailed features of each individual model. During the decision making process, whenever we had questions about the car, Nick helped us out or consulted the technicians to provide precise answers for us. Finance manager Renee also provided excellent service, she not only helped us shop around the loan, but also explained several additional packages. Our overall experience at Northside Lexus was excellent, and highly recommend.
Nov 24, 2018
Thank you
Ashley and Nick were amazing I wouldn't have a car if it wasn't for them! I had been looking for a car for months.
Nov 21, 2018
good service
service very good.price is best.nick makrakis is great service. I many times talk to his the price.his many times tall to his manager give me good prices.
Nov 21, 2018
Over the top wonderful!
My Sales Professonal, Nick was amazing. He was knowledgeable and professional through the entire process. Marcus Atkins went the extra mile to make sure we thoroughly discussed my finance options.
Nov 20, 2018
Wonderful Experience Start To Finish
I was reviewing dealerships on the net and came across Dealerrater for the first time. It will be my go-to in the future. I found Nick Makrakis reviewed very well and just cold called him. He is a busy and popular salesman (you'll find out why when you deal with him), but found all the time we needed to complete our purchase. Nick was a consummate gentleman and I would rate him as the all-time best car salesman I have ever dealt with. The purchase process was as smooth as glass and it was the most flawless purchase through finance (doc signing, we did not get a loan) we have ever experienced. I highly recommend Northside, Nick Makrakis and Lexus.
Nov 16, 2018
Excelllent buying experience
Excellent reception, sales extremely friendly and courteous. Was able to understand and match needs to the right vehicle in minutes, and the deal was done very professionally.
Nov 16, 2018
Great from top to bottom especially Nick the Greek
Excellent - did not go to buy car but deal & Nick convinced us that we got a great deal - Brian was very helpful in showing us how to operate
Nov 14, 2018
Great experience!
Nick, my salesman, was very patient and knowledgeable. He wasn't pushy in any way, which was very nice in today's world. He answered all my questions with great professionalism. All making my experience at Northside Lexus a great experience! And also the Technology Team was very helpful in teaching me the different gadgets - hooking up my bluetooth/hearing aids, showing me the navigation system, etc. Thank you again for making my experience a pleasant one!
Nov 10, 2018
Pleasant experience where the salesman was a good "listener"
Salesman, Nick, did a nice job in showing us product alternatives and explaining the features of the vehicles. Made our selection process easy. Trade in value was fair and offer put together quickly.
Nov 06, 2018
Excellent Experience
Excellent friendly dealership that cares about their customers. Had a great Experience all around. Will recommend to friends and family. Thanks for all you did for me....
Nov 04, 2018
great service, no pressure
nick was a great sale man. he let me take my time and drive multiple cars before i make my decisionm. very helpful and attentive
Nov 01, 2018
Excellent Buying expierience
Nick Makrakis was an Excellent salesmen. He was extremely knowledgeable and respectful. My experience was fast, efficient, and extremely pleasurable. Negotiations were smooth and easy.
Oct 30, 2018
Love my new Lexus. Thank you Northside!
Positive experience overall. I got the deal I wanted for the car I wanted. Everyone was pleasant and helpful. Sales, Management, Financing, Delivery. Can't say enough for this group of people. Would definitely recommend.
Oct 28, 2018
Great customer service
I walked into the Northside Lexus dealership just to test drive a Lexus ES 350 2018 but because of Nick Makkrakis awesome customer service I purchased the car that same day. He was polite and made everything easy for me.
Oct 14, 2018
Great car
Best car best looking great paint Great friendship with salesman looking forward for your new location. Easy for people in the woodlands The car runs great and waiting for first service call to see how that works
Oct 13, 2018
Nick in sales was wonderful.
Nick knew I was under a time constraint so he did everything possible to speed up the process to purchase my new NX300. He informed the tech and finance people also do they could help expedite the process. Love this dealership and Nick. Hamilton in finance was also great.
Oct 12, 2018
Great experience with Northside Lexus.
Our Sales Consultant, Nick Makrakis, was very professional and polite. He was also very patient and thorough in answering all of our questions regarding the Lexus RX 350. And although we were not planning to buy a car yet, we decided to go ahead and purchase one after talking with Nick. We feel that we got a good deal, and this is our third Lexus that we have purchased from Northside. I also want to note that David Ortiz and Melissa O’Connell (Technology Manager) went out of their way to help me with the Lexus technology. I highly recommend this dealership to anyone in the market for a Lexus!
Oct 12, 2018
Great experience!
Nick may change my mind about not enjoying a car buying experience - because this may be the first time I had an outstanding, fulfilling experience. From two visits to insure this was the car I wanted, and bringing my wife back for the second visit, to the discussion with the finance folks about Leasing (this was our first lease), to signing all the paperwork, to the detailed familiarization discussion and review of the technology in our new RX - it was all great, and the people were so knowledgeable. I can't wait to bring it back for the first service and see the guys again.
Oct 10, 2018
2nd Outstanding Northside Lexus Experience!
My second Lexus was purchased where my first was - - Northside Lexus. Everyone we encountered during the buying process (which was short!) - - David Trice, Nick Makrakis, Brent Penn (Finance) and David Ortiz - (Delivery) - were unbelievably pleasant, solicitous, gracious and every other nice thing I can think of! No pushing and no shoving! It was a lovely two + hours at Northside Lexus; and then I got to take a dream car home!
Oct 09, 2018
Amazing Experience!
Nick Makrakis our sales associate was top notch. He explain the RX350 in detail before I left the lot for a test drive. He was not pushy and stated facts and let the car do the talking. Great experience and I would recommend them to family and friends. Caleb Vario our finance contact was amazing and my husband being a commercial lender was quite impressed. Brian our technology guy- explanation on car features was very well done! I'll see everyone on my first service visit for oil change. This is the second car we have purchased from Northside Lexus in 2 years. It's safe to say Northside Lexus will be getting a lot of business from us.
Sep 23, 2018
Great Experience
Nick was our salesperson and he couldn't have been nicer or more helpful. We felt they gave us a good deal and they were pleasant to deal with. No high pressure anywhere in the process. Sales, the F and I and tech support were great. Highly recommend!
Sep 21, 2018
Northside Lexus is the only place to buy or lease a Lexus!
This is my 6th Lexus I've leased at Northside and every experience I've had from sales, to finance to service has been an exceptional customer experience. Why would I go anywhere else?
Sep 18, 2018
Fast and easy!
I was in and out in two hours. Everyone is so friendly and helpful. This was my second SUV from Northside Lexus and won't be my last!
Sep 12, 2018
Great Lexus Dealership
Great Lexus Dealership. We have owned ten Lexus cars and suv’s. We live closer to another Lexus location but love Northside Lexus. Lance Williams is our main reason for coming back. Our salesman Nick Makrakis did an excellent job with the sale, he was so knowledgeable of the product line and polite and nice. We have been purchasing vehicles from Northside Lexus since 1999. When we think Lexus we think of our friend Lance Williams, and now Nick. This is our nineth Lexus from Northside Lexus, we will continue to be their customer in the years to come.
Sep 12, 2018
Incredibly personal, not just professional.
I was impressed by the teamwork mentality of all who helped us and who we came in contact. The atmosphere at Northside Lexus is friendly, helpful, encouraging and made our second purchase from Mark Green just as grand as the first. Whenever I am in need of a vehicle, I always give Northside Lexus a opportunity to find the right gently used vehicle for our family. Awesome job Mark and crew, another extremely satisfied customer, we'll see you next time.
Sep 09, 2018
Excellent experience!
Our sales person made our sales experience informative and timely. He provided all requested information on the spot making our new car shopping experience as stress free as possible! Thanks Nick the Greek!
Sep 04, 2018
Excellent customer service, warm feelings.
Nick - Nick was so awesome. He talked us through all our options and we never felt rushed to make a decision. I had the absolute best experience with Nick . He was the ultimate sales professional and very knowledgeable about my purchase. He took the time & explained every detail and was very honest in helping me make the best choices . He excercised such patience throughout my entire Lexus experience until I drove my second new Lexus ( with In 3 years ) from the lot. (2018 ES 350). Everyone was so easy to work with. Nick was so awesome. Thank you Nick
Sep 03, 2018
Great Team
Terrific experience. Top rate sales service from sales to finance to delivery. All were very knowledgeable, helpful and friendly. Highly recommend doing business with this team.
Sep 01, 2018
Fast and Honest with Attention to Details.
My 3rd car purchase with Nick over the last 5 years, and every time is the same awesome service. You got a question? Nick will get you an answer. Your are not sure? Nick will take feedback and recommend base on your need. Nick will work with you to get the car you want. He will take care of all the little details before you arrive, while you are there, and after you purchase. Couldn't ask for any more, and will happily recommend others to Nick. Ava ran though the working of the RX350 and help us understand all the little bits and bops. Took her time and made sure we had no other questions before letting us go. All in all, awesome team at Northside from beginning to end.
Aug 31, 2018
Easy and fast purchase
Nick is very knowledgeable and accomodated every request. I asked to drive and look at several models and he went above and beyond to make sure I knew all of my options. Brent in financing was quick and courteous. My experience with Northside was outstanding. The people were both professional and friendly.
Aug 30, 2018
I had a hassle free buying experience except for tech suppor
The support for technology help was poor. Eva was irascible, impatient and haughty. She was not prepared to answer technical questions.She told me that Iam a hard to please customer for asking her relevant questions . She was rolling on with her spill and told me that she wasworking within a time limit. I didn’t know of any time limit since no one had informed me of it. When I asked her what the limit was, she said that it was a one and half hour session. Yet she didn’t have time to answer my questions and left abruptly handing us over to Jarod ten minutes earlier - at 5:20 pm. She promised to send me a file to assist me sync the garage door opener and she hasn’t done so yet.
Aug 29, 2018
Great customer service! Very professional.
Lance, Nick, and Steve were really great to work with. They were patient and addressed all of my concerns and made the process seamless. I am excited about the purchase of my new vehicle and would definitely refer Northside Lexus to those looking to purchase a new vehicle. Great job gentlemen!!
Aug 29, 2018
Very good employees all around
Everyone was helpful and nice from reception to service to sales person. All questions was answered and tech person was very nice and helpful and made my wife very at ease before she left
Aug 23, 2018
New car purchase
I give a 5 star rating, awesome staff, fast delivery, completely satisfied. These guys made my car buying experience a breeze. I couldn't ask for better, no run arounds, no hassle. Job well done. Thanks guys.
Aug 23, 2018
Fast and Friendly Service
Nick Makrakis and Marcus Atkins were GREAT to work with. They were highly efficient and extremely friendly. They were willing to work around a couple of obstacles in order to get a deal done that was fair and reasonable. I will highly recommend this dealership.
Aug 19, 2018
Nick is AWESOME!!
I can’t say enough about Nick M!! He’s always smiling and happy. I wasn’t happy with the vehicle I leased in December. Thought I would give it a whirl and see if I could get what I wanted on a limb. Nick worked with me and was patient and went above and beyond to help me get in to the vehicle I wanted. Nick makes the car buying experience not so painful! I have a salesman for life!
Aug 18, 2018
Great experience!!!
Nick the Greek was great to work with. He is knowledgeable and was very helpful in getting me the car that I wanted. Ava is patient and kind. Highly recommend Northside Lexus!
Aug 14, 2018
Exceptional.
Nick and David took great care of us from start to finish: Helpful Considerate Dedicated Skilled Thorough Best Lexus experience after over 20 years as a customer. They did Lexus proud!
Jul 26, 2018
New car
He is very helpful and friendly . Great place to get a new car. I would recommend Nick Makrakis to you who looking for a new car.
Jul 17, 2018
we got there
We took a long time deciding but have the vehicle we wanted at a fair price. We appreciate the patience and efforts made to assist us.
Jul 14, 2018
Best car buying experience
I test drove the car decided to buy and i was out with the best deal of my life in 2 hrs. Thank you for making it sooo easy
Jul 09, 2018
First class
We have dealt with north side Lexus since it opened. We have never been disappointed with their service or professionalism. It is evident that Lexus has quality people to work with a quality product.
David Ortiz
Lexus Delivery & Technology Specialist
Nov 13, 2019
Wonderful!
This was my first experience in buying a car by myself and I was delighted with everyone I came in contact with. They were very courteous, helpful, informative and awesome!
Oct 25, 2019
PERFECT SERVICE
MY THIRD RX 350 PURCHASED FROM Northside Lexus. Great sales people, finance and service. We will definitely recommend to everyone we know. It was an awesome experience.
Oct 02, 2019
Car lease experience
The experience in buying this car was great from the sales person, financial and tech person. They all made leasing this car wonderful. The facility itself is second to none.
Aug 07, 2019
leasing of my new Lexus done in a very professional manor.
The three individuals I visited with were very explanatory to me. I didn't experience any pressure from my sales person. I was also was invited back to Mr Ortiz if I needed more help with my electronic system.
Aug 02, 2019
Great customer service
Thank you for going the extra mile to make my first Lexus purchase a great experience. We did inquire via website to a couple of dealerships and didn’t hear back from this one. Set up an appointment at clear lake Lexus. However, we were referred to you by one of our customers and he had Ashley call us directly. Thanks Ashley for going above and beyond for us!
Aug 01, 2019
David Gardner best salesman at Northside Lexus
This is the 5th Lexus we have bought from David Gardner at Northside. We have always had a great experience and have found David to be very professional and he goes the extra mile to make Sure we are completely satisfied. We have recommended our friends to David and Northside as well.
Jul 31, 2019
Great experience
We had a great experience at Northside Lexus. David Gardner was our salesman and he was just amazing. He was patient and listened to our wants and concerns and did not try to put us into a vehicle that was not right for us. He was extremely knowledgeable - he was just great all around. David Ortiz was great in helping me setting up all my tech for my car - very helpful. Mr. Vu made the signing a breeze and worry free. Great experience with everyone for sure!