Customer Testimonials
Great staff, great vibes.
Joshua is amazing! He spent time with me to make sure that I had the knowledge I needed on each make/model. He answered all of my questions and was extremely knowledgeable. An enjoyable experience!
This was the best car buying experience in my life. On my first visit to just look, Anh Vu greeted me and helped me test drive the vehicle I was interested in. She was down to earth & professional. She followed up with me a few days later with no pressure, just to say she was available to help. Once I decided to start the process, Anh & the finance manager ( unfortunately I can’t remember his name at the moment) were both awesome. They went above & beyond to explain everything and making sure I was comfortable with no ...
Northside Lexus was great to work with, from the friendly front desk staff, knowledgeable and efficient financing team, and customer-focused sales consultants, I felt comfortable when purchasing a Lexus NX 350 in November 2024. I would recommend anyone searching for a vehicle to work with Austin Marshall. He was friendly, calm, and easily accessible, even willing to work around my work schedule when I wanted to come back to the dealership. I felt that I received a fair offer for the vehicle and did not feel pressured to commit. Would definitely work with Austin and Northside Lexus again.
I emailed two dealerships, Northside Lexus being one. They responded quickly, the other dealership waited over a week to respond. Nang was our salesperson at Northside Lexus. He was personable, knowledgeable, experienced, helpful, professional and communicative. We highly recommend Nang and Northside Lexus
People was very kind and rhe negotiation was fast.
Lisa Scogin and Rob Ochoa’s customer service was exemplary. They went above and beyond to make sure I bought the right car — I am extremely happy with my final decision. Spending more was the right choice with no pressure from them, other than making sure I didn’t settle for LIKING rather than LOVING my new Lexus. Kudos to Northside management for having such high-caliber employees.
Working with Victoria as excellent. Victoria is extremely knowledgeable and was easy to work with.
Beautiful and modern dealership! Great customer service and waiting area is well equipped with all necessary amenities. Daniel my service advisor is always kind and to the point with vehicle needs.
I’ve been treated very well so far. It’s an impressive looking place. Everybody has been very pleasant and supportive.
They had a great selection with a wide range of prices. Mark made the process very easy.
Needham gave us the best experience! Car shopping is hard, but Northside Lexus made everything so smooth, streamlined, and stress-free! Thank you to Needham for helping us out, and Clayton in finance as well!
Very clean and very comfortable atmosphere at all times. Love this place!! Every person in this lovely dealership and service areas are so professional and friendly and welcoming! Amen.
Overall, happy with our experience purchasing our second new car from Northside Lexus. We will be back for our future new car needs. Michael was very nice and enjoyed working with him.
Great Experience!!
Our salesman Mark Green was absolutely amazing.
Everyone was very knowledgeable and answered all our questions!
Great customer service, very friendly and professional
A genuine level of concern about guiding you through the complexities of choices and options. And, no hidden charges or surprises at closing.
Super friendly people from the minute you walk in the door until you drive out with your car! Kudos to Austin and Hunter - they were both amazing!
Mark Green was our excellent sales person. The dealership was great to deal with and were very flexible in working with me on the purchase. Great quality and service. Ask for Mark Green when looking for a car at Northside Lexus. This is our third vehicle purchase and a great result each time.
It’s been many years since we bought a vehicle so our expectations were we would be walking around the parking lot looking at cars. I guess those days are gone. We were pleasantly surprised by the professionalism and patience of Gerson. He was very knowledgeable and spent time with us explaining the technology cars have these days. We highly recommend Northside Lexus and we love our new car. Everyone there were so friendly and not pushy at all! Happy to be in the Lexus Family!
Nice,friendly sales people..Greeted and treated with respect as a customer from the minute I arrived on premises..
Northside Lexus was very professional and friendly. We were welcomed at the door. Our whole experience of purchasing a used car was easy. We knew which cars we wanted to look at and were able to test drive and get all the information to make an educated decision.
Of all the cars I have had the pleasure to own, this was the BEST EXPERIENCE EVER! Doug Tosh is many cuts above any other car salesman I know, and actually raises the bar for the category! I am so very pleased.
Chris Harris took an extra miles to provide a good selling price, then made sure my new pre-owned car had a window shade and floor carpet at all 4 seats. Such great experience.
The customer service at Northside Lexus is outstanding!
Jose did a great job. He was very helpful. We will definitely use him again in the future
The transaction process was a smooth one and Jared P. (our sales person) was so patient with us in answering all our questions. We appreciate him waiting for us as we were running a bit late in picking up our new vehicle. Thank you Lexus Team!
Great service. Answered all questions. No inventory vehicles though.
very courteous, friendly, explicit, and professional in regards to the vehicle I intended to purchase.
We were very pleased working with everyone at Northside Lexus especially John Makrakis. Everyone at the dealership was helpful and courteous and it was easy to communicate with John throughout the process. Clayton Lewis was also very helpful in explaining the different warranties that were available. The sale and delivery of our GX 550 was a great experience.
Hector listened to my needs and we made the deal in minutes. I recommend Hector at Northside Lexus if you need vehicle.
Had a great experience with our purchase of a 2025 RX350. Would recommend Northside Lexus
Recently purchased a vehicle from Northside. Wonderful experience. Chris Harris, my salesperson, was very attentive, knowledgeable and honest. Their facility is top notch as well. Strongly recommend this dealership.
It is the most beautiful, efficient and well run dealership we have been in. Rex and everyone we spoke with were great. We had no intention of getting a new car and just wanted to see what Lexus was all about. We loved the whole experience and drove home in a new 350 h.
Always a positive experience working with the team at Northside Lexus. From start to finish they have everything covered.
My experience with Northside Lexus was excellent. Jared States provided excellent and efficient professional customer service!!! Highly recommend!!!
Best interaction with any dealer! Great service! They answered all our questions and got us in the right vehicles.
I always feel at home, everyone is so helpful . beautiful clean lobby nice place to sit down with a cup of coffee ☕️
Great to work with. Tyler, Donnie and Caleb were super courteous and helpful. Had me in and out with my new car in about an hour. My new go-to for new or used vehicles.
Nice and clean facility. Finished our purchase paperwork pretty quick ☺️ Rex is a very nice Sales manager and provided an exceptional service ☺️
I’ve always experienced wonderful customer service from everyone I’ve come in contact with, from the front desk receptionist to the technology person upon exit. Everyone is extremely patient, knowledgeable and they help make a potentially stressful decision/process very smooth
Everyone was so easy to work with and hassle free which made for a smooth purchase.
Bobby Bosley was great to work with, and so was Mason? The finance guy. The paperwork process was fast and efficient and not an all day process. Great experience for my first Lexus!
From our experience with Lexus dealerships this one has been the best. John Makrakis was assigned as our sales rep after I called with some basic questions about pricing, inventory, etc. He did an excellent job simply answering me without any of the typical “Salesman” run-around and talked to me like a normal person which I very much appreciated. After making a few offers back n forth (over phone) we agreed on a price and I picked up my car that same day. I couldn’t ask for a smoother and easier process! Thank you, John and Northside Lexus!
My sales agent Nang Ha was great everything was quick and easy. I am satisfied with my new ES!
We have been customers since 2006. We have had excellent sales, service and cars. Very satisfied.
Exceptional service. It was one of the most enjoyable car buying experience and it was such a pleasure to work with everyone.
Larry and the team did an amazing job making the purchasing of our vehicle smoothly and quickly. We absolutely love our new vehicle. Thank you Northside Lexus
Doug was a great helper. He made the process super easy for us and felt like we were in and out of there. He made us feel do welcomed and was so nice to our kid and made sure we were comfortable during the process!
For me, the buying process was smooth, transparent, and respectful. I arrived ready to purchase a vehicle, and in under 2.5 hours, I was on my way home in the car I wanted. Javier came out to greet us immediately; there were no pressure tactics, just very professional and helpful. He made sure that we understood the process every step of the way. I am a second-time customer of Northside Lexus, and the reason I returned to purchase my second Lexus is that the buying process is nearly perfect.
Great experience, fastest car shopping I have ever done.
Very positive buying experience. Top notch Facilites and sales team. Good communication from our salesman Don Ansley after we placed the deposit. Highly recommend!
Everything was nice and easy to work with. It just seemed like everything took a long time.
First-time Lexus owner and first-time Northside Lexus customer. Great experience - nice amenities and a world-class staff. Joe Breaux was our Salesman, and he went above-and-beyond. I highly recommend Joe!
Satisfactory. This is my second time buying from the dealership. It's been a first class experience.
My husband and I had an enjoyable, quick and seamless experience purchasing a car from Northside Lexus. This was refreshing after visiting various dealerships looking for the right car for us. We worked with Anh Vu and highly recommend her. She was incredibly knowledgable and passionate about the products she sells and has zero stereotypical "car sales people" qualities. She honed in on our desires and found us the perfect fit for our needs and budget. We will continue to recommend folks to Anh and Northside Lexus when looking for a reliable car. Thank you Anh!
Rex and Victoria were so helpful and very knowledgeable . Very pleased with our Lexus purchase!
Highly recommend Northside Lexus. Their team is incredibly knowledgeable and meets you where you are. I lucked out when I got Ashley, who from the very beginning was accommodating and professional. I never felt like I was being sold a car…she was merely my guide talking me through all the options and considerations. She demonstrated patience and I never felt like I was just another number like at other dealerships.
We have been long-time customers at Northside Lexus having purchased no less than 10 vehicles over the past 25 years or so. Our loyalty was earned by great and accommodating service and fair and friendly sales experiences.
Dealership was clean and everyone there was helpful Our sales Lady’s was nice and not to pushy
Leased my, one of many Lexus vehicles and it was fantastic as always. My Delivery Specialist, Herb Mills, was extremely knowledgeable and polite. Nick Christianson, David Perry and Lance Williams were all great to work with. I highly recommend Northside Lexus for any New or Pre Owned vehicle!
Love the welcoming environment and friendliness of Northside Lexus. I was especially impressed with the service of Nick C. and Luis. Luis is one of the many reasons I am a returning customer. Thank you Northside! Our family will keep coming back!
Nick is amazing! He’s efficient, kind, and made getting a Lexus’s an easy process. Our family has gone back and always purchased with him.
From the moment I stepped into Northside Lexus, Micheal made me feel welcomed and valued. He took the time to understand my needs and preferences, guiding me through the entire process with patience and expertise. His knowledge of the Lexus lineup is impressive, and he helped me find the perfect model that suited my lifestyle. The upgrade process was seamless, and I appreciated how he explained all the features and technology in my new car. Micheal was always available for any questions I had, making sure I felt confident in my decision. The dealership itself has a great atmosphere, and ...
Great low pressure Lexus dealership. Purchased a pre owned RX 350 ultra luxury from Donnie. He was fantastic. Did not have a trade in or finance so the transaction was smooth and easy. Purchased the extended warranty so vehicle is covered through 2029. If you are in the market for a vehicle, I would recommend Northside.
I really happy , Mrs Anh good service.
Great sales and financing department. Needham Shotwell and Bobby Bosley are an asset to Northside Lexus. What a great sales experience. Made me feel right at home.
Highly recommend NorthSide Lexus for purchasing any vehicle. Very pleasant experience, our salesmen Chris Harris went above and beyond to make sure we were taken care of and happy. The dealership in general is very nice and all the staff were very kind as well. The purchasing process was smooth and speedy with no pressures at all. Highly recommend! Extremely satisfied with NorthSide Lexus and will be going there to purchase my next vehicle for certain!
Great Dealership well organized everyone at the dealership very professional and polite. Doug my salesman very knowledgeable.
Knowledgable, Respectful, Communicated well. Rex met all of our expectations very well. Made buying a new car very easy.
First time to purchase a car from Northside. Nick Makrakis made it the easiest and smoothest process I have ever experienced. Definitely will recommend to others and will purchase again in the future.
The best car buying experience we have ever had! Would definitely recommend to others and buy again in the future!
Don was very helpful, explained us the benefit and price rebate for being a Costco member.
I've purchased several used vehicles from Northside Lexus and ALWAYS through Nick Makrakis. Outstanding understanding, consideration of my needs and desires. Wouldn't consider any other salesman!
Austin guided me through the process and delivered an amazing GX550. Look forward to ordering the next one in a few years from Austin.
Great experience. Our 1st Lexus! We are loving it will use this dealership again. Can recommend.
Rylan, Tyler, Darrell and David at Northside Lexus were very friendly and helpful. Left the dealership with a positive experience and would recommend them highly.
Doug is a very nice guy that knows his business. He guided us through all of our questions and anything and everything we needed to know about the car. When we drove to your dealership we had just left the Cadillac dealer and just begun looking with no intention to buy but from prior experience we bought 2 other RX 350 Lexus in 1997 and 2001 so we knew and respected the quality and service. As it turned out, within 2 hours we were confidently ordering a 2025 with the exact specs we were looking for. Then, thinking we would get the car sometime in January, ...
Always outstanding service. That is why I have being buying Lexus cars from David Trice for over 30 years.
Just a great experience, great group of guys 👍
I went to buy a used car under $10.000 and was treated very well. My sales person Luis Ortega was prepared and showed me the car I had picked. We agreed to a price a d the paperwork went very smooth. I can recommend the dealership.
Jared Postma was. very helpful and friendly, We enjoyed the buying experience. Mark also was very patience and helpful in financial settlement.
Amazing experience
I have lost count on the number of cars I have leased thru Joshua but everytime it is a complete pleasure.
Sales guy, Jared Postma was great. One of the best transactions we have ever had. He was very knowledgeable about the product and answered all of our questions very politely, with great courtesy and very professionally. The 4 star rating is due to the finance guy. He was pushy on the added warranties and he did not like our answers to decline. When we finally said very clearly no for the fourth time, his demeanor changed.
Been coming to this dealer since 2002. Have had good dealings with all.