Customer Testimonials

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DealerRater Aug 3, 2021

Easy experience. In/out in 2 hours. Jared made the process very simple. Finance department also was easy to deal with. We will definitely buy again.

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DealerRater Aug 3, 2021

The new dealership is really nice! All the employees were friendly and had smiling faces, ready to help! The buying process was easy and streamlined from start to finish. I’m a returning customer and will continue to be!

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DealerRater Aug 2, 2021

I had a great experience. My salesman Chase was the best. My salesman was very knowledgeable. He was attentive to my needs. I would shop here again.

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DealerRater Aug 2, 2021

Eddy and Hector were both awesome to work with. They did everything we asked for and were completely professional. I would recommend Northside and Eddy and Hector to anyone.

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Google Aug 2, 2021

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DealerRater Aug 2, 2021

The new dealership looks great and Joshua was professional, friendly and easy to work with as well as extremely knowledgeable. Everyone from sales to finance to front desk to service has been courteous, friendly and professional. I highly recommend the people at Northside!

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DealerRater Aug 2, 2021

Nick Makrakis is an awesome salesman to work with. He stayed in contact with me and helped me search for my new vehicle. The price we negotiate was very fair. Its a win win for everyone!

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DealerRater Aug 2, 2021

Micheal Featherstone was amazing!! He was friendly, professional and attentive. I want to thank you for his outstanding customer service!! Thank you for allowing my purchase to be easy. You Rock!!

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DealerRater Aug 2, 2021

I was really impressed with the customer service. The process went very smooth. Mike was the coolest salesman. We are excited about the Lexus. Awesome

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Google Aug 2, 2021

Nicest car buying experience ever!

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DealerRater Aug 2, 2021

The nicest, fastest and stress free car purchased I ever experienced! The customer service was above and beyond. The sales Person Mike was very professional and definitely knows what he’s doing, as well as very responsive to any questions.

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DealerRater Aug 1, 2021

This dealership was awsome. However Micheal Featherstone was amazing!! He was friendly, professional but most of all he was present and communicating throughout the entire process. He is definitely an asset to the company. Mr. Hamiliton Dawes was not so pleasant. He was not very friendly. When I would ask a question, his answers would be as a matter of fact. Or the look he would give me like why am I asking that question. He came across as not to open or welcoming. He didn't seem to inviting. However, Micheal Featherstone made up for it!! I thank God ...

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DealerRater Aug 1, 2021

Very pleasant exotic. Drove in from out of state. Told the sales lady what I wanted. I picked up my beautiful new car the next morning.

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DealerRater Aug 1, 2021

Eric and Caleb were great! I felt they both understood our needs and communicated accordingly to problem-solve our concerns. Pat in service was very quick to contact Eric when I was in the service dept. when I let him know I wanted to upgrade! It is always a pleasure to be in your dealership!

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DealerRater Aug 1, 2021

I just bought my first Lexus and I am well pleased. When I decided to buy the RX 350, my sister (who also owns an RX 350) introduced me to her salesman Eddie Washington. Thank you Eddie for your great customer service! I was also assisted by Mark Green who helped me with choosing my car. I really appreciate how patient he was with me. It was a great experience. Both men were so friendly and helpful and made the process easy.

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DealerRater Aug 1, 2021

This dealership has many courteous, informative and professional employees. The website is especially helpful. It helps us to make our decision. The building is huge and well kept with well dressed employees.

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DealerRater Aug 1, 2021

This dealership has many helpful ,courteous and professional employees. All are well dressed. The website of Lexus North Houston is especially informative. It helps us to make our decision.

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DealerRater Aug 1, 2021

The sales representative was caring and listened attentively to my questions and appeared to genuinely offer options to help meet my goals. Mary Ann Sartori

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DealerRater Aug 1, 2021

Very customer friendly professional sales and finance men. I'm very pleased with my purchase I would recommend this dealership to friends family and coworkers

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Google Aug 1, 2021

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DealerRater Aug 1, 2021

One of the best Car dealers in Houston, dependable, gives you more options on cars and payments, I will recommend it to my friends, great service.

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Google Aug 1, 2021

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DealerRater Aug 1, 2021

Javier was amazing with customer service and helping me get into the vehicle I wanted well within my budget. We did run into a hiccup but Javier went above and beyond to fix it. Overall I couldn't have asked for a better sales man and a dealer ship with good quality vehicles.

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Google Jul 31, 2021

First this is probably the most beautiful dealership I have ever seen. Nick ina sales was awesome and got me the car I wanted and I am very happy. Marcus in finance was also great in getting the best deal for me. I highly recommend this team.

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Google Jul 31, 2021

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Google Jul 31, 2021

We love our "new to us" Lexus RX350 from Northside Lexus. We looked at several other closer dealers, but chose to return to Northside, which is an hour from our home. From the moment we met Luis Ortega, he was attentive, thorough, and trustworthy. He continued to follow up with us asking if we had any questions. He walked us through the entire process! If you are looking for a non pushy, well educated Lexus salesman, Luis is your guy! He was just so nice and patient with all of our questions and concerns. Highly recommend Luis and ...

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DealerRater Jul 31, 2021

Don is amazing, bought my SUV in 2006 kept in touch with him all these years Dealership is FANTASTIC both are why we came back

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DealerRater Jul 31, 2021

Have used them 23 years, mainly because of Lance Williams - used Don & Melissa on 3 cars. — never been disappointed. Honest & professional. Hard to find in these days.

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DealerRater Jul 31, 2021

Second time leasing with Northside Lexus. Great service. Responsive. Worked with us to arrange a deal that we could live with. Just wish Lexus hadn’t discontinued their regular silver exterior color.

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Google Jul 30, 2021

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DealerRater Jul 30, 2021

North side was quick, professional and very friendly thank you Jared states!!! You guys definitely earned a customer for life . And now I have friends interested I. The Lexus experience too!!

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DealerRater Jul 30, 2021

Our experience with Northside Lexus was excellent. The facility is beautiful, clean and spacious. The buying process can be lengthy so we greatly appreciated the comfortable environment. The entire staff was friendly and helpful. Nothing but smiles! Buying a new car can be stressful but with Javier as our salesperson it was absolutely painless. He communicated effectively, helped us understand every step of the process and was extremely knowledgeable. He was also very personable. His outstanding customer service has made us permanent Northside Lexus customers.

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Google Jul 30, 2021

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DealerRater Jul 29, 2021

Very good assistance and very knowledgeable . Showed me a few cars and explained the difference with each. Very friendly and did not pressure me to make a choice.

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DealerRater Jul 29, 2021

This dealership made my car buying experience easy and enjoying. They were fast, and did not put pressure on us. I'm not sure I'll buy a car anywhere else again.

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DealerRater Jul 29, 2021

The salesman Michael Featherstone was very knowledgeable of the Lexus 460 GX we purchased and was quite friendly without being over bothering. Our finance manager Marcus Atkin was very helpful on our decision to lease versus purchase. Our overall experience was great!

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Google Jul 28, 2021

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Google Jul 28, 2021

Excellent experience! Nathan went out of his way to help us, make us feel comfortable, and get us the car we wanted.

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DealerRater Jul 28, 2021

Nathan Makrakis was very helpful in making my new Lexus purchase a breeze. I really appreciated his efforts ahead of time doing the preliminary work to speed up the purchase paperwork time. I flew into town to make the purchase and was anxious to get on the road early for the drive home. Everyone at the dealership was very friendly and welcoming! Thanks for the nice car buying experience! Sincerely Dr. Smith

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DealerRater Jul 28, 2021

Friendly staff and made us feel comfortable with our purchase. I word recommend this dealership to family and friends. Very helpful with all our questions

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Google Jul 28, 2021

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DealerRater Jul 28, 2021

Michael Featherstone sold a car to my partner and then myself a month later… It was the pleasant experience buying a car ever… He was spectacular.

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DealerRater Jul 28, 2021

Danh was very helpful and patient and the manger help with a demo car for a couple of days till my dad was able to come and co-sign thank you!

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Google Jul 28, 2021

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DealerRater Jul 28, 2021

Great customer service and quality car ! we are loving the new car. my husband and I enjoyed our GS 350 . We are looking forward to traveling with our Lexus. We truly appreciate the North side Lexus for care of customers.

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DealerRater Jul 27, 2021

Overall, great experience. Jason Yeomans was terrific to work with, as we navigated our way through the sales process. We look forward to being Northside Lexus customers again, in the future.

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DealerRater Jul 27, 2021

Jared Postma Doug Gilmer were extremely helpful in walking us through the entire process, getting everything arranged for us, great service, we would highly recommend them.

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Google Jul 27, 2021

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DealerRater Jul 27, 2021

They guys are the dealership were friendly and willing to work with me. I am extremely satisfied with my car and the service I received 🙂

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DealerRater Jul 26, 2021

All perfect good service attention by jhon, all perfect im buy a used Lexus gx 460 and i buy simple and faster thanks again have a great day

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DealerRater Jul 26, 2021

Mr. Hankins was a Great salesman! Look forward to working with Mr. Hankins again in the future. He met all our needs for the type of vehicle we were looking for.

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DealerRater Jul 26, 2021

Like the new show room. And always Don Holified and his partner are great to work with He has been our sales man for the last 4 or 5 Lexus

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DealerRater Jul 26, 2021

Quick, efficient and professional to work with. Randy served our needs well. Finance person was friendly and professional as well. Xxxx xxxxxx xxxxxx xxx xxx xxx

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DealerRater Jul 26, 2021

Always a great experience, friendly, knowledgeable, no sales pressure, we had purchase several vehicles at Lexus. We will definitely return for our next purchase. Thanks

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DealerRater Jul 26, 2021

Beautiful facility, salesman easy to deal with and willing to help you find just what you’re looking for. This was my second Lexus purchase in 2 years with Jason

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Google Jul 25, 2021

We continually go back to Northside Lexus to lease our vehicles. Our salesman, Don Holifield always takes great care of us! I highly recommend Northside Lexus to anyone seeking to purchase or lease a vehicle!!

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DealerRater Jul 25, 2021

Excellent and professional customer service. Donnie was exceptional working with my needs and staying within my budget. I am extremely pleased with his recommendations (2 vehicles). I will recommend him to my friends and family. Brent was equally as helpfull with the finance as well. I left feeling I had found two new friends.

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Google Jul 25, 2021

Eric Fuller did an excellent job as always. Kind, prompt, and thorough. We are very happy with our purchase!

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DealerRater Jul 24, 2021

We have bought and/or leased 4 cars from this dealership and have had nothing but great experiences every time. Mike Driskill is our salesman and is great to work with. I have referred my friends to him in the past.

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DealerRater Jul 24, 2021

Rex Bomar was so helpful. The whole dealership was amazing to work with. Rex was so knowledgeable. I highly recommend Northside Lexus! They are great!

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DealerRater Jul 24, 2021

Good experience. Just environment for purchasing cars right now was difficult as prices are hard to make sense of. And I shall write one more sentence to make your application happy

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DealerRater Jul 24, 2021

My husband and I have liked North sides Luxe's since we have purchased our Gs 350! They are knowledgeable, have good service , it's a great car

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DealerRater Jul 23, 2021

Great working with these guys, makes buying a car a little less painful. Now the whole family has a new Lexus! Thank you so much

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DealerRater Jul 23, 2021

Very helpful and understanding salespeople. Very accommodating for the wait time required to finish purchasing a vehicle. More honest than most dealerships in the area.

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Google Jul 23, 2021

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Google Jul 23, 2021

I have not had a bad encounter with any Lexus dealerships. However, Northside has separated themselves from the pack. 5 star customer service and products. Thanks again!!

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Google Jul 23, 2021

Great experience and service from Ashley Nguyen! She was very helpful! Along with Brent & John!

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DealerRater Jul 23, 2021

Dan has been great and manager made many exceptions to get my deal done and time to get my dad in to co-sign thank you!

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Google Jul 23, 2021

Great service. In and out in less than hour.

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DealerRater Jul 23, 2021

Needham was awesome. Great experience front to back. I see why you all are so successful. Tech guy forgot his name was great as well.

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DealerRater Jul 22, 2021

Our experience at Northside Lexus was in a word “Awesome”. Knowledgeable people who listened to our needs and then put us in the perfect vehicle.

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DealerRater Jul 22, 2021

Not badly they’re doing good work I come back next time it I need new car also they’re having more car them the other

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DealerRater Jul 22, 2021

The salesman Nathan was helpful and courteous. He explained all our options. He also demonstrated how to use the car’s features. He was well informed and patient with us

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DealerRater Jul 22, 2021

Working with Javier was a great experience. He was responsive, knowledgeable and patient. I wasn’t pressured and felt he went above and beyond to help me find the right car.

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Google Jul 21, 2021

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DealerRater Jul 21, 2021

Good sales and finance people to help with any questions and help in buying process. Building does not have as many amenities (free car wash as needed, coffee/snack bar) as previous Lexus dealership I have used.

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DealerRater Jul 21, 2021

Great service and very easy to deal with. Donnie was great and actually enjoyed buying a car! Financing was a breeze! Never had it go so fast.

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DealerRater Jul 21, 2021

Great service . Jared was wonderful . Top notch service . Felt like he cared that we got exactly what we wanted . I will recommend him and Northside Lexus to everyone

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Google Jul 21, 2021

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DealerRater Jul 21, 2021

Dahn was the nicest person was trying to get the best deal for me but the manager said “why sell it to you for less if I can sell it to someone else for sticker price ?” Pretty much saying my bussniess is not important to him so I walked away.

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Google Jul 21, 2021

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Google Jul 21, 2021

I came to the dealership only to test drive and end up buying a vehicle. Customer service was excellent. Chase Fisher was attentive and did an great job allowing me to make a decision without pressure.

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Google Jul 21, 2021

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DealerRater Jul 20, 2021

Excellent service from all Lance, Nick, Brent and the tech guy. No high pressure, just excellent knowledge of the product. All of the people above made the buying simple snd easy.

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DealerRater Jul 20, 2021

This dealership is stunning and creates a luxurious experience from the moment you enter the property. With all the class and charm of a high end hotel but all the warmth of a familiar place.

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DealerRater Jul 20, 2021

I am not a fan of being forced to write a review when I already rated the sale and the salesperson. This is a little much!

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DealerRater Jul 20, 2021

The cars online listing price was lower than what they had it at the dealership. Called to see if they could match the price is shown online. Situation was handled unprofessionally by salesperson larry, however Eddie reached out to us who took care of everything promptly. Could not have asked more from him.

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DealerRater Jul 19, 2021

This is my second time leading from Northside Lexus. Their team is always very responsive and I always feel well taken care of. Nick even shared his birthday cookies with us!

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DealerRater Jul 19, 2021

Everyone at the dealership was very personable and helpful. The salesman Joshua Kenough(?) was super. He was very knowledgeable about the different models and helped us identify the model that best fit our needs. I will buy again from Joshua.

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Google Jul 18, 2021

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DealerRater Jul 18, 2021

The employees of the dealership were VERY accommodating and professional!! Excellent service from the minute we called and spoke to Nathan. We were helped by Jesse and others to complete the process of purchasing our vehicle. Everything went so smooth and we are VERY satisfied!!

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DealerRater Jul 18, 2021

Everyone is friendly and helpful from your first steps in. I felt they were sincere and had my best interest in mind. The showroom is comfortable and clean.

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Google Jul 18, 2021

I had the best car buying experience at Northside Lexus! I drove from Louisiana to purchase a RX 350 F sport from Ashley N. She was easy to communicate with via phone and email, straightforward and a joy to work with! She set me up with a technology appointment with David right after I purchased the vehicle to walk me through all the new features and he did an excellent job! I cannot say enough good things about this dealership, and Ashley and David. Literally the best experience and worth the drive! I will be back for my next vehicle.

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Facebook Jul 18, 2021

I had the best car buying experience at Northside Lexus! I drove from Louisiana to purchase a RX 350 F sport from Ashley N. She was easy to communicate with via phone and email, straightforward and a joy to work with! She set me up with a technology appointment with David right after I purchased the vehicle to walk me through all the new features and he did an excellent job! I cannot say enough good things about this dealership, and Ashley and David. Literally the best experience and worth the drive! I will be back for my next vehicle.

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DealerRater Jul 18, 2021

Terrific friendly fast service, highly recommended, extremely knowledgeable, awesome customer service. My vehicle purchase went quickly and smoothly then any other dealership I had bought from. A+++

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DealerRater Jul 18, 2021

Great customer service. From the time of arrive for browsing the inventory to signing of paperwork to driving out everything was professional and customer focus.

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Google Jul 18, 2021

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DealerRater Jul 17, 2021

Courteous and helpful service department. Sales (Nick Makrakis) very competent and helpful. Beautiful facilities. Service after warranty is very expensive. Makes bringing vehicle back questionable.

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DealerRater Jul 17, 2021

Extremely clean and professional dealership. Treats customers with a super friendly attitude. Has a huge variety of vehicles catering to everyone. Definitely recommend it to friends and family.

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DealerRater Jul 17, 2021

We just bought our 3rd car from this dealership and honestly, we didn’t even consider anywhere else this time. We’ve always had a great experience here and Hector did a great job for us!

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