Customer Testimonials
Ashley was nice and friendly. I’m impressed with the quality of service I received. This is my second time dealing with Ashley and I was not disappointed. I’ll definitely return!!!
Luis is a young man, very confident in what he explains about Lexus...he was patient with us and explained in great detail about the vehicle we were interested in and with a lot of knowledge of his work. Thank you Luis God bless you🙏
First time experience at this dealership, Donnie and Hector were amazing and extremely patient. They were able to lower the vehicle price we were purchasing and did not have any hidden fee's ,that most dealers try to sneak in. We even received a good offer for our trade ,so agian no dealers tricks. We were in and out, still had the whole day to ourselves, unlike most dealerships where they take forever to get you into finance. Highly recommend you give them a chance, we drove out our way to them. Well worth it......
Purchased my 2nd car from Northside Lexus. Excellent seamless process.
Very easy to work with, efficient and friendly.
Excellent service. Very personable and professional. Hassle-free car buying experience. Will send more business their way.
We had a wonderful experience buying. We had the best salesperson possible for our purchase.
Communication through out the process, including discussion of financing options prior to the car's arrival, greatly reduced the time our company's CEO need to spend at the dealership to complete the lease for his new company car.
We have bought many cars over the years but we have never had such an excellent experience! We decided to lease this time and we are well pleased. The gentleman who worked with us-Nick Makrakis- was wonderful ! He was patient and answered all our questions and concerns and explained how leasing works. My wife set her heart on the Lexus RX350 premium in Matador Red Mica with Palamino interior. This was not on the lot but Nick tracked one down and assured my wife she could have it within ten days. He stayed in constant contact with her and notified ...
Herb is the best of the best
Sales and service... both amazing! We've purchased our last two vehicles from Northside and every experience we've had has been fantastic. It's also a beautiful property with a comfortable (almost luxurious) area to wait during servicing. Doesn't feel like a normal car dealership. Highly recommend Northside Lexus!
Friendly Sales Staff. Large inventory from which to choose. Very clean and new dealership. Easy to get to from 45 North
This is my second experience at buying a car at Northside Lexus. This is the best dealership I have ever dealt with. Buying a car from Lisa, and also my service advisor, Daniel.
Stress free purchase experience. Nathan Makrakis was amazing and non pressuring. Solid guy who was patient with everything.
Great service . I have bought 4 cars from Northside Lexus and every time their customer service is awesome .
Our sales advisor provided good service; whole process was smooth; clean and elegant show room.
very good service, Luis is great!
Best we have worked with. Just bought our 2nd Lexus. Great service. Doug Toth is great. Attentive to details. Will recommend
I have worked with Larry since 2014 and bought my 1st Lexus ES350 and whenever we have been in the market has reached out and recently bought the 2024 TX350. I have had a great relationship with him and have referred friends & family because of his kind & friendly service!
Nick was our sales person who walked us through all the differences between models which helped us make our decision for the correct car for our needs. Nick was very professional to work with for our new Lexus.
From sales person to finance member, the customer service was excellent! Thank you
Great experience buying the car! Thank you for making it a good experience as I usually dread the process of purchasing a car.
It's always a pleasure to visit Northside Lexus. The stair is excellent, knowledgeable, and friendly. They worked with us to get exactly what we wanted. The tech department spend a considerable amount of time explaining how everything on this new car worked. This is our 3rd Lexus purchased from Northside and we would purchase again. In addition, the service department is always great! I do, however, miss the cookies you provided before Covid ruined that perk!
Very helpful and knowledgeable staff. Beautiful, modern and elegant surroundings and waiting area. Great experience overall.
Our car buying experience was so pleasant from the beginning. Everyone is so friendly and John went above and beyond to get me the car I wanted. He even had a bow special delivered for me! From shopping to financing, Northside is the best!
Rex and Lisa were Professional, knowledgeable, and accommodating. The Northside team is Customer focused with a large inventory.
It was an easy great experience! I already had the Explorer picked out from auto trader. I would that they were the best at selling the Explorer.
5 stars for service, sales rep , Lexus product line and overall quality of their people and facilities. WHY DOES THE APPRAISER LOW BALL EVERY DEAL? I don’t understand it from a luxury line. Be alert and do your homework otherwise you will likely leave 3-5k on the table
Excellent customer service from sales representative and the sales manager made the deal fair and quick. Both were great!??
Buying my Lexus was very simple with the help of Rex and Lisa. They were very professional and informative. I would certainly recommend them and Northside Lexus.
The dealership is very nice, felt comfortable from the second I walked in the door. Was never left wondering around or figuring out what I need to do next, staff and Lisa guided me through every step. The whole car buying process from test drive to license plate install was smooth and efficient. Would buy from Northside Lexus over and over again!
Very clean place and friendly staff
We were fortunate to be helped by Lisa Scogin (five stars) who went into great detail about the many features of our new Lexus. Everything went very smoothly right through closing. As a suggestion, you should schedule a Q&A appointment in person after say two weeks of ownership to answer any questions. Also Northside has created a very impressive two part U Tube presentation .which unfortunately isn't linked to a table of contents, preventing the reader from looking up the location of the answer., making it useless.. Northside should seriously consider adding this feature.
I am 66 and have purchased many cars in my lifetime. This was the best car buying experience I have ever had and Jason Yeomans was the best car salesperson I ever worked with. The next time I buy a car I will definitely contact Jason and Northside Lexus. Thanks
Northside Alexis was and is a joy to shop at all of the salesman are always very kind very well mannered and it is always so organized and clean. We love shopping for our vehicles there.
Impeccable location 👌. They try their best to make sure you get the best combination of services you can possibly get.
I always have a great experience at Northside Lexus.Mr.Needham Shotwell always gives us his undivided attention.
I've been going to Northside Lexus for 20 years. And have had exceptional service. The staff is very knowledgeable and friendly. We have purchased two vehicles from Jesse Bushoom. And have recommended Jesse to our friends who also purchased a vehicle from him. He is an outstanding salesman and a pleasure to work with.
Very helpful on getting my loan for the vehicle.
Just what you would expect from Lexus - quality people representing a quality product. Nathan and the team made us feel special and took great care of us. Love our new TX 350!
Had such an amazing experience with north side Lexus, the process was seamless and everyone who we worked with was very helpful.
I had a great experience at Northside Lexus. John worked with me to make sure I got a great deal on my new Lexus. He also was able to give me a fair deal for my trade in. Marcus in the finance department was also super helpful. I was in a bit of a rush and everyone made sure the deal was done in a timely manner.
Great customer service from sales representative and sales manager. Took the time to explain everything and ensured every step of the process was completed to my satisfaction. My purchase was fast and accurate. Keep up the great service.
Excellent experience from start to finish!
Neat , clean , friendly professional setting friendly staff. Even the work bays/garage area was extremely clean
Joshua Keough is absolutely amazing and made my experience very easy and pleasant. I came in for a service appt and was assisted by Micheal Guan who was excellent with great customer service. While waiting, I wanted to ask a few questions about the upcoming ending of the lease on my RC 300. I met with Joshua, and not only did he help me find my next vehicle, but I drove it off the lot the same day! He was very friendly, knowledgeable and straight forward and I appreciate all that he done to help me. He will forever be my ...
Everything went well and Austin Marshall and Clayton in finance were super to work with
I had a very bad vibe from Westside and did not feel like they cared about me. It felt like they just wanted to make some money off me. I guess they don't realize that customer experience means a lot. My experience at Northside was extremely pleasant because I felt like they wanted to EARN my business. Earning business can come in different forms and is different for each person. Westside did nothing to make me feel like I could trust them, where Northside did. When I told my sales rep for Westside we decided to accept a car ...
Great experience buying my first Lexus. Thanks to Randy and the entire Lexus Crew
Ask for Austin Marshall! He was very helpful throughout the entire process. He helped us reserve a new TX and kept us updated during the delivery process. We are able to do all of the work at home before arriving at the dealership for a final test drive and signing at financing because we used a third party. Austin made everything easy and painless. Hands down the best vehicle purchase I have ever had.
Better than anticipated. Everything from ordering my vehicle, trading in, and walk-out - all was done in record time and extreme satisfaction. I would definitely recommend Northside Lexus. Stop by to see salesman John B. or Austin, they were both great.
Hector Villanueva provided excellent service!
Great cars and service.. Austin is the best and helps you understand the entire purchasing process.
We have purchased several vehicle from Northside Lexus. Erica was great. The experience of it all was not great.
Pleasant and quick purchasing experience. Knowledgeable salesperson (Michael Featherstone). Financing process was streamlined so it went fast.
Loved the service. Really Nice People treated me like no Other Dealer Specially Jason! Very Professionalism ❤️ Thanks for everything!
We have used Lexus for many years, although tried other vehicles we always came back to Lexus. We appreciate their friendliness, attentiveness and honesty.
Still waiting on a reply from Ava on a Sync music question on Lexus 2014 rx350
I recently purchased my car from Ashley Nguyen and she was by far the best sales rep I've worked with at this dealership. She is friendly, sets proper expectations, honest, funny, and treats the customer as a priority and with respect. She also got us out as fast as possible which was a major added bonus. Top notch all the way!
Javier was wonderful to work with. I knew exactly what I wanted and he made it easy to get it.
TJ was excellent in the service department with assisting me with my is250c, and Nang was amazing in the sales department with helping me to purchase another vehicle.
world class dealership
This was my first Lexus,, so far the experience has been very positive. Buying a new vehicle can be stressful, but they Make the whole process very easy. Northside Lexus is a beautiful Dealership And a very accommodating friendly environment.. Before I left the dealership They introduced me to my appointed service person that will handle my car moving forward., The Dealership was very impressive!.
Randy was great. He had helped our son with a car and so our son recommended him to us. Found the perfect car and we are very happy. Thanks again. The Frasers
They were very attentive to our expectations. We were able to efficiently get in and out of the dealership, while driving our car off the lot in the same day. Very detailed overview of the features and technology and well as the benefits of a Lexus ownership.
Every aspect of the process went smooth and straight forward with total professionalism. I will recommend Northside Lexus to anyone looking to purchase a car.
Everyone at the dealership was extremely professional and courteous, not to mention knowledgeable. There was also a very wide selection of vehicles on the lot. I drove from Louisiana to purchase an GK460 and they made sure everything was ready for me prior to my arrival in order to get me back in the road home as quick as possible. Will definitely consider you again in the future! Thanks!!
Northside Lexus was very clean accommodating when we walked in very quick to get a sales person to us to help us look at different cars overall is a great experience they weren’t pushy and they were very upfront honest about everything
The great job performed by Needam Shotwell was of the highest PROFESSIONAL quality. Needam presented us with informational superiority and knowledge of the vehicle we wanted to purchase. He also provided us with a great knowledge of the professional services that we would receive after purchase.
Lisa and Rex were great to work with. They made sure that we got the deal we needed and the perfect car for us.
Excellent dealership. First class service and fair dealing all the way. Jared Postma is a phenomenal salesman that helped us with multiple cars. Thanks to the Lexus team for doing a quality job.
Jared was very responsive throughout the entire process and got us in and out quickly when we picked up our new TX. The showroom is also very nice and comfortable.
The entire experience from the initial phone call to Mark Green to drive out was extremely pleasant and fun. Mark found a vehicle style and price that I was seeking. Facilities, personnel, service was excellent.
Clean, professional friendly atmosphere throughout the building. Everything went smooth as silk. Mark Green is just the best
Great job Lisa and Mason! Excellent. Fastest and most efficient financial department checkout ever. Super
Anthony Calderon was nothing less than excellent. I had an appointment to get the windshield replaced and was told there would be a loaner car waiting. When I arrived, there wasn't one. However, Anthony found one within minutes. He provided updates throughout the process. Overall, I'm very pleased with the customer service from this dealership. Specifically, Anthony. Thanks for making the process seamless and stress free!
Great place and Nick is nice salesman. Everyone there does a good job. Lots of support staff
From start to finish John Breaux when above and beyond... Get the car in after reserving it. And letting me know when it had arrived and to get the tint started so when I came in everything was ready. Really the smoothest car transaction I have ever had and I have bought plenty of cars. Thank you
Very happy with our purchase of a used Lexus. I feel Donnie went over & above to accommodate our needs, make things convenient and help with some basic info & setup. Very pleasant to work with.